AI CONCIERGE

Who is Leo?

Leo (also known as HeyLeo) is an industry-leading, voice-first AI concierge that guides buyers through their home search journey in partnership with their Real agent.

Leo manages intake conversations, property searches, tour scheduling, and mortgage handoffs across phone, text, and web ‑ allowing agents to focus on relationships and closing deals while Leo handles routine client interactions.

 

This one-of-a-kind tool expands an agent’s service capacity without replacing the human connection that isessential to a successful real estate business.

Please note that you can currently use the tool to search for properties in 30‑40 MLSs (as of January 2026). However, we are continuously adding additional MLSs in the coming months.

The Buyer Experience

Leo delivers a  seamless, conversational experience across four channels: phone calls, SMS, and browser-based voice or chat. Buyers can interact with Leo whichever way works best for them, and Leo maintains full context as they move between channels.

Buyer Intake

Leo conducts a warm, voice-first conversation to understand the buyers budget, timeline, location preferences, must-haves, and dealbreakers. This replaces static forms with a guided, natural conversation that feels personal and immediately valuable.

Property Search & Discovery

Leo surfaces relevant properties based on buyer preferences and shares listings via text or web with full visual context. Buyers can ask questions about specific properties — from practical details like HOA fees and property taxes to features like pool maintenance, yard size, or neighborhood character.

Real Estate Education & Guidance

Leo answers questions about schools, neighborhoods, the buying process, and financing options to help buyers make informed decisions throughout their search.

Tour Scheduling

When a buyer wants to see a property, Leo gathers their availability and connects them with their agent to finalize the showing. If the buyer isn’t yet working with an agent, Leo directs them to Real’s agent search to get connected first.

Mortgage Pre-Approval

Leo explains the importance of mortgage pre-approval and connects buyers with One Real Mortgage to start the application process. This ensures buyers are financially prepared before making offers.

For Listing Agents​

Leo Personalized Listing Pages

Listing agents can create custom landing pages for their properties and generate QR codes to add to signage and marketing materials. This gives potential buyers an engaging way to learn about listings and ask questions, while capturing lead information for the listing agent.

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